FAQs

No! We have deliberately built picturepath to be as intuitive as possible. There is a “how to use” guide which we supply to all schools and SENCOs who are using picturepath. There are also videos on our YouTube account of how to use some of the features and if you’re really stuck, drop us an email or give us a call and we’ll help you out.

Picturepath is a free download for parents from the Apple and Google Play stores. Ordinarily there is a monthly charge for the premium version but if your school is using picturepath we offer this for free to any parents whose children are at the school. This way, the children will get the continuity of a timeline which shows both the home and the school part of the day, removing some of the anxiety that can occur around transitions.

Depending on the number of pupils involved, we can look into a reduced pricing option for MATs and purchasing groups.

Picturepath content is currently only available in English language, but if you have a request for an additional language please get in touch and we can look to add more as needs require.

We understand that introducing a new tool or piece of software to your school can be a big decision. To help, not only do we give you a full demo of the product before you sign up, as well as pricing it really competitively for the value schools receive, we also offer a happiness guarantee. If you’re not 100% happy with picturepath let us know within the first 45 days and we will cancel and refund the full amount of your subscription.

Our users vary from small children (2+) through to adults and the elderly. Though the core user group is school age children, we have many users outside of this. The product has been designed to support anyone with additional support needs. This is a broad and complex audience that accounts for approximately 10% of the UK population.

We make this as simple as possible by making the additions to your venue on visit with picturepath for you. All you need to do is provide us with the relevant information (images and descriptions) and we do the rest. Please allow 5 working days from provision of information for this to be shown on the app.

No, the app is completely free for user downloads. It’s available on the Apple and Android app stores. The only charges users may face are if they want some of the premium functionality on the app, but this is completely optional and not a requirement for use.

Ordinarily the facility, venue or attraction will have an existing bank of imagery that can cover what’s needed. Or they’re best placed to get any additional photography.

We provide guidance and examples from other organisations to go off. If the content doesn’t already exist, or if you’re struggling to create it we have photography suppliers who can support this. Please let us know about this during the onboarding process.

Picturepath is self-directed, with all of the instructions for use within the app. So there is very little support needed for our users, and people can contact us directly if they are experiencing any challenges.

We recommended that any customer facing support staff have downloaded and used the app, and read through the short support guide that we provide to venues, stadiums and attractions. This covers advice on supporting neurodiverse visitors and guidance specific to the app, what to expect and how best to support to quickly troubleshoot any challenges.

To get the most value from picturepath it’s important to let people know in advance of their arrival about the app and the support it offers. A couple of suggestions on ways to do this are:

• – Distributing a press release to announce picturepaths availability at your venue
• – Add information and download links to your website
• – Add information and download links to confirmation/booking emails
• – Regularly posting about the support and functionality on social media channels
• – Communicate with customer facing employees so they’re informed when speaking to customers

As well as this, adding on site signage and QR codes to download the app on any printed materials i.e. visitor guides help ensure it’s used to its maximum potential.

At present this option isn’t yet available, however it is something we’re considering introducing in 2023 after a request. If you’d be interested in this, please contact us and let us know.